Kacey Musgraves can sometimes stir up a conversation — whether it be through subtweeting the Grammys or doing a naked SNL performance. Most recently, it’s because of a complaint she made about American Airlines from her Twitter account. Read it below.
Just ended my travels to/from my show in Spain on the most intense and honestly f*cking awful flight on @americanair.
It’s extremely rare for me to want to come to a social-media platform to complain about something like this. I know there are way bigger things going on in the world at the moment. But I truthfully just don’t want anyone else to have my experience.
I wish it were as simple as complaining about the broken seat that wouldn’t recline for 7 hours overnight or there being no wifi. But it was the appalling and shockingly hostile behavior of a certain male employee (the flight’s chief purser) that I will be filing a massive complaint against along with many other passengers that were subject to his extremely overblown, unnecessary aggression and erratic behavior. He made me feel unsafe and upset to the point of crying and I witnessed another passenger he also made cry. The female flight attendants on board vocalized their own disbelief, and struggles with him as well.
@americanair, I will be going through the proper channels but I need to make it extra known that you have a liability on your hands with this man.
Though some are praising her for bringing attention to the issue, most are criticizing her for using her privileged platform to get an employee fired rather than communicating this information to American Airlines through less controversial means. The airline’s Twitter account did respond to the country-pop star, telling her to check her DMs.